Returns Policy at MC3D

We want you to be completely happy with your 3D printed purchase from MC3D. Please review our returns policy below to understand your options should you need to return an item.

Frequently asked questions about returns

At MC3D, based in Darlington, United Kingdom, we pride ourselves on the quality of our 3D printed cake toppers. We understand that sometimes things don't go as planned, and we're here to help. Find answers to common questions about our returns process below.

Under what conditions can I return a 3D printed cake topper?
You may return a 3D printed cake topper if it is defective or damaged upon arrival. We carefully inspect all items before dispatch, but if you encounter any issues, please contact us immediately.

What are my options if I return an item?
If you return an item, you will be offered a refund or a replacement, whichever you prefer. We aim to ensure your satisfaction with every purchase from MC3D.

Who pays for the postage when returning an item?
The customer is responsible for return postage costs, unless the return is due to a manufacturing defect. In such cases, MC3D will cover the return postage expenses.

How many days do I have to return a product?
You have 28 days from the date you received your product to initiate a return. Please ensure the item is in its original condition where applicable.

How do I initiate a return?

To initiate a return, please contact us via email with your order number and details of the item you wish to return. We will guide you through the process.

What if my cake topper was a custom order?
For custom orders, returns are generally accepted only if the item is defective or damaged. Please contact us directly to discuss any issues with your custom 3D printed product.

How long does it take to process a refund?

Once we receive your returned item and inspect it, we will process your refund within 3 business days. Refunds will be issued to the original payment method.

Can I exchange a product for a different one?
Yes, you can opt for a replacement if the original item is defective or damaged. If you wish to exchange for a different design or product, please return the original item for a refund and place a new order.

Quality and satisfaction guaranteed

We are committed to providing high-quality 3D printed products at MC3D. If you have any further questions about our returns policy or need assistance, please do not hesitate to contact us. Your satisfaction is our priority.